Strand Lighting Support
Backed by a Worldwide Network
All Strand products are backed by a worldwide network of distributors and service providers. Dedicated project managers, customer service and technical support staff are available to assist all of our customers across the world. Our skilled staff are highly trained and motivated to provide a wide range of support and service.
» Field Service Contacts
» Authorized Strand Service Centers
» Field Service / System Check-Out Request Form
» Philips Strand Lighting Two-Year Limited Warranty
» Philips Strand Lighting Standard Terms & Conditions
You can contact Strand Lighting technical support 24 hours a day, 7 days a week. After normal business hours, our technical support staff remain on duty to support your needs and answer any questions you may have. All Strand Lighting technical support staff can be reached through our North American toll-free number (1.800.4.STRAND), main number (+1.214.647.7880) or via the Field Service Contacts page.
General Product Training Videos
For owners and users of Strand Lighting products, Strand Lighting offers a series of short training videos from our training department. These training videos will be published periodically and show you how to program, operate, or install your Strand Lighting product.
NEO Console OS Training Videos
For owners and users of NEO Lighting Control Consoles, Strand Lighting offers some short training videos. These training videos will be published periodically and show you how to operate NEO OS to get the most out of your console.
Palette OS Training Videos
For owners and users of Palette Lighting Control Consoles, Strand Lighting offers a series of short training videos. These training videos will be published periodically and show you how to operate Palette OS to get the most out of your console.
Search Product Downloads
The Strand Lighting Product Downloads area provides a wide range of support material, technical information, fixture libraries and the latest software to allow our customers to keep their systems as current as possible. Information regarding discontinued products are included in the list below.
Use the menus below to filter your search. You may use a combination of the menus to refine your search. To view all documents, simply click the Search button without making any selections.
Note, items with "Discontinued" in their title are either no longer available or the document referenced has been updated. Discontinued items and documents are listed for reference purposes only. You can search for Discontinued items either by Product Category or Product Name. For assistance or information on discontinued products, please contact Strand Lighting Technical Support.