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Technical support, Vari-Lite & Strand products

Global 24hr technical support:

Call: +1 214 647 7880

entertainment.service@signify.com

North America support:

Call: 800-4-STRAND

entertainment.service@signify.com

European customer service center:

Call: +31 (0) 543 542 531

entertainment.europe@signify.com

Technical support, Zero 88 products

General Zero 88 support

For general Zero 88 support, email support@zero88.com.

Zero 88 fixture support

For any questions specific to a fixture or to request fixture file creation, email fixturesupport@zero88.com.

General Zero 88 Inquiries

For other Zero 88 inquiries, email enquiries@zero88.com.

Customer Service

CONTACT US

SERVICE TRAINING

Learn how to service our range of luminaires, digital dimming equipment and control systems that help artists deliver emotions on-stage or in-studio.

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WARRANTY

Information about the Vari-Lite/Strand Limited Warranty, including warranty card and terms and conditions.

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CERTIFIED TECHNICIAN LOGIN

If you are a Strand Certified Factory Technician and/or dealer, please request an account to access the Strand Tech Center.

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SOFTWARE DOWNLOADS

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SUPPORT NOTICES

You’ll find any important product notices for Strand on this page.

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CUSTOMER SERVICE

Customer Service is responsible for box goods and spare parts quotations, order entry and fulfillment, project delivery, lead times, and general account management. They also manage all after sales warranty fulfillment, RGA, and repairs invoicing in tandem with our After Sales Service & Support team.

Sara Arteaga

sara.arteaga@signify.com

+1 972 433 9003

Customer Service Representative - USA, West Coast, Western Canada, and LATAM

Liliana Jimenez

liliana.jimenez@signify.com

+1 972 433 9035

Customer Service Representative - USA, East and Canada East Coast

Mentory Haynes
mentory.haynes@signify.com

+1 972 433 9004

Customer Service Representative - USA, Southwest and Midwest

Leon Veneman

leon.veneman@signify.com

+31 6 430 30 277

Customer Service Leader - APAC & EMEA

Robert Bjelobrk

robert.bjelobrk@signify.com

+31 621 262 982

Customer Service Representative - DACH, Italy, Greeze, Eastern Europe, and Russia

Hanneke Mulderije

hanneke.mulderije@signify.com

+31 625 639 252

Customer Service Representative - Nordics, Central and Eastern Europe, MENA, and South Africa

Vee Desai

vaishali.desai@signify.com

+44 7869 727769

Customer Service Representative - United Kingdom, Ireland, and APAC

TECHNICAL SUPPORT

Our Service & Support team is tasked with online and field support, repair, demo, commissioning, maintenance contracts, and technical training for fixtures and systems. In addition, this team plays a large role in a Systems sales, responsible for administering final commissioning, recordkeeping, and organizing services.

Keith Rogers

keith.rogers@signify.com

+44 1633 833101

Technical Support Representative, Zero 88 - Global

Jeff Bright

jeff.bright@signify.com

+1 972 433 9027

Technical Support Representative, Fixtures & Controls - Americas

Luis "Ernie" Jaramillo

luis.jaramillo@signify.com

+1 972-433-9028

Technical Support Representative, Fixtures & Controls - Americas

Maggie Bailey

maggie.bailey@signify.com

+1 720 201 2847

Technical Support Representative, Strand Systems - USA

Ryan Parkin

ryan.parkin@signify.com

+44 7342 099643

Technical Support Representative - UK&I, EMEA, and APAC

Darren Howard

darren.howard@signify.com

+44 7447 088 855

Technical Support Representative - UK&I, EMEA, and APAC

Edward Smith

edward.smith@signify.com

+44 7976 791850

Technical Support Representative, Zero 88 - UK&I, EMEA, and APAC